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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Defective Media Retention
B) HP Post Warranty Care Pack
C) HP Maintenance Kit replacement
D) HP Refresh Services
E) HP Contractual Services

2. Which services can be offered for both printer and PC equipment? (Select two.)

A) Printer Installation
B) Onsite Repair
C) PC Tracking and Recovery
D) Maintenance Kit
E) Defective Media Retention
F) Asset Tagging

3. In the event a ServiceOne reseller does not hold a services contract specialization, which statement is
true about pricing for HP Contractual Services?

A) The ServiceOne reseller should contact their HP Partner Business Manager to discuss pricing.
B) Prices can be found in HP Care Pack Central.
C) The ServiceOne reseller can settle pricing conditions directly with the customer.
D) HP Partner Business Manager can help the ServiceOne reseller identify the nearest Services Contract
specialist distributor to contact.

4. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?

A) HP Care Pack Services
B) HP Accidental Damage Protection
C) HP Standard Contractual Services
D) HP Custom Contractual Services

5. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 24%
B) 44%
C) 14%
D) 34%

Solutions: