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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) The Time Slots for Appointment Booking
B) The Maintenance Plan for the Account
C) The Due Date of the Service Appointment
D) When Service Resources are available for work

2. Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation?

A) Capacity-based scheduling is supportedfor Service Crews.
B) Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
C) A service resource can only be 2 member of 2 single Crew
D) The Preferred Resource service objective is ignored for active Crew Members.

3. Universal Containers performs maintenance and repairs on Assets in the field and wants to increasefirst-time fix rates.
What should a Consultant include when creating a Work Order?

A) Products Required and Skill Requirements
B) Products Required and Estimated Duration
C) Skill Requirements and Products Consumed
D) Estimated Duration and Sen/ice LevelAgreement

4. Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

A) Send a feedback survey to the customer when a service appointment is completed
B) Configure signature blocks for service report templates
C) Generate service in the organization's default language
D) Add service reports templates to the appropriaterepair work type

5. AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A) Create a queue for each tier group within each territory on the Service Appointment object.
B) Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
C) Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
D) Create a custom number field to capture the tier number on the service resource.

Solutions: