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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization using NPSP does a lot of mailings and wants to ensure states and countries are entered accurately into Salesforce. The nonprofit has heard about State and Country Picklists and asked its consultant about enabling them. What are two considerations the consultant should raise about enabling State and Country Picklists and asked its consultant about enabling them. What are two considerations the consultant should raise about enabling State and Country Picklists for NPSP?

A) Predefined State and Country abbreviations on Address records must be used
B) The Individual ("Bucket") account model does not support State and Country Picklists
C) NPSP Data Import object doesn't support State and Country abbreviations in picklist form
D) State and Country Picklist values can only be configured on the Address object

2. A large non-profit organization needs to keep track of a vast network of donors in NPSP. The donors have their own complex relationships, where they may be related to many different Accounts. Which Salesforce object does Saleforce.org recommend using to address this complexity?

A) Connections
B) Organization Accounts
C) Affiliations
D) Relationships
E) Contact (associated to Multiple Accounts)

3. An international nonprofit organization works across six different countries in Europe and Afric a. The organization relies heavily on volunteers in each country to support its work and wants volunteers to be able to sign up for volunteer jobs on its website.
What is a consideration when setting up Volunteers for Salesforce given this context?

A) Set the Volunteer Job's Website Time Zone field value to the time zone in which the job will take place when creating Volunteer Jobs.
B) Add text to the Volunteers for Salesforce website informing all volunteers that all time for volunteer jobs and shifts is shown in the time zone of the headquarters and they need to convert the time to their local time zone.
C) Set up a different Site in Volunteers for Salesforce for each country and set the time zone for the Site to the local time zone so all events will appear as the correct time for the time zone.
D) Remove the Start Time and End Time fields from the website template and put the times in the description in the local time zone.

4. A nonprofit using NPSP has just implemented the Program Management Module. The nonprofit wants to migrate its client and program data.
Which two steps should the consultant use to import and deduplicate the data against existing records?
Choose 2 answers

A) Upload the program data using the Data Import Wizard.
B) Upload the program data using the NfSP Data Importer.
C) Upload the client information using the NPSP Data Importer.
D) Upload the client data using the Data Import Wizard.

5. The system administrator accidentally deletes the NPSP 00 - Error Processing job. What should the consultant recommend?

A) Go to NPSP Settings | Bulk Data Processes | Batch Process Settings to automatically recreate it.
B) Go to help and create a case amd ask Salesforce Support to reschedule this job.
C) Go to the NPSP Data Imports | Bulk Data Processes | Batch Process Settings to automatically recreate it.
D) Go to the Recycle Bin and undelete the job.

Solutions: