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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. IT インフラストラクチャの変更に起因するインシデントを防ぐことを目的としたプロセスはどれですか?

A) 可用性管理
B) 変更管理
C) インシデント管理
D) 問題管理

2. Plan、Do、Check、Act の方法論をどのプロセスに適用する必要がありますか?

A) ビジネスに不可欠なサービスをサポートするもの
B) サービス管理の計画と実装のプロセス
C) 管理システムプロセスの要件
D) スコープ内のすべてのプロセス

3. ITサービスマネジメントの定義は何ですか?

A) 1 人以上の顧客にサービスを提供する組織
B) ベスト プラクティスに基づいてサービスを提供するための要件
C) サービスを運用するためのベスト プラクティス ガイダンス
D) 顧客に価値を提供する専門的な組織能力

4. 問題管理のアクティビティの 1 つは、傾向を理解するために、構成管理データベース (CMDB) に保持されている過去のインシデントと問題のデータを分析することです。
問題管理のどの側面がこれを実現しますか?

A) エラー制御
B) 問題の制御
C) プロアクティブな問題管理
D) 根本原因の特定

5. キャパシティ管理のベスト プラクティスは何ですか?

A) インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。
B) サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
C) 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
D) サービス カタログを維持し、最新の状態に保つ必要があります。

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