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EXIN ITIL Foundation Sample Questions:

1. What are the two MAJOR activities in problem management?

A) Reactive and technical
B) Proactive and reactive
C) Resource and proactive
D) Technical and service

2. What BEST describes the value of service strategy to the business?

A) It reduces the effort spent on managing test and pilot environments
B) It supports the creation of a portfolio of quantified services
C) It improves the control of service assets and configurations
D) It provides quick and effective access to standard services

3. Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

A) Continual Service Improvement
B) Service Strategy
C) Service Design
D) Service Operation

4. Which of the following is NOT a source of best practice?

A) Technology
B) Academic research
C) Standards
D) Internal experience

5. Which is one of the five aspects of service design?

A) Management policy for business case creation
B) Corporate governance and policy
C) Management information systems and tools
D) Risk analysis and management approach

Solutions: