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• United State - 90,000 USD
• Europe - 69,500 Euro
• England - 67,000 POUND
• India - 14,40,000 INR

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Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification Path

You must get an idea of exactly what this certification is, before investing your valuable time, effort, or money in ICCE Certification. The demand and the need for Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 certified professionals are rapidly growing and so Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification is becoming more and more popular. Different types of online training sessions are provided such as Intellipaat 's online training sessions for the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02 Certification. It is instructor-led teaching by subject professionals working in major organizations. This style of training includes live sessions with the teacher, along with a forum where you can clear all your course-based doubts.

The following course is highly recommended as part of your preparation for the certification exam.

Courses Recommended:

• Administering the CIC System
• Interaction Center Core Engineer (ICCE) Bootcamp
• Configuring Call Flows

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Topics of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

The Interaction Center Certified Engineer(ICCE) certification includes the following topics:

Administering the CIC System

• Managed IP Phone Network Provisioning
• Managing Licenses
• Overview of Client Templates
• Status Messages, Account Codes, and Wrap-up Codes
• Basics of Interaction Reporter
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Identify the components of the Interaction Administrator interface
• Configuring Stations
• Basics of Interaction Supervisor
• Understand the configuration options available for ACD/Skills-Based routing
• Configuring ACD
• Introduction to PureConnect Application Suite
• Configuring Client Button and Queue Columns
• Managed IP Phone Configuration and Templates
• Introduction to ACD Tools
• Security and Compliance Enhancements
• Using Response Management Libraries
• Overview of Interaction Center Business Manager
• Workgroups ACD Skills

Configuring Call Flows

• Manage Voice Prompts
• Email Schedules
• Queue Operations
• Overview of Interaction Attendant user interface
• Publish, import, and export a new Interaction Attendant configuration
• Default Auto Attendant set of menus and operations
• Email Profiles
• Overview of Default Schedule
• Email Operations
• Schedule Configuration
• Overview of Custom Profiles
• Structure of a Node
• Standard Inbound Operations
• Recognize and use the files and storage structure used by the Interaction Attendant
• Create and configure operations that comprise an Interaction Attendant menu
• Overview of Default Profile

Interaction Center Certified Engineer (ICCE) Bootcamp

• New License Generation
• SIP Proxy
• Interaction Center Architecture
• Installing IC and Interaction Media Server
• Configure Regionalization
• Interaction Center Platform Overview
• TroubleShooting
• Site Information
• Configure Interaction Media Server
• Interaction Subsystems
• IC Survey File
• Interaction Center Security Methods
• DNS Server
• Interactive Update Provider Overview
• WireShark Analyzer
• Log Viewer
• Understanding Lines and Groups
• Running Setup Assistant
• IC Licensing Overview
• DID/DNIS Routing
• Configuring IC Switchover Process
• Configure Line Groups
• Configure SIP addresses
• IC System Manager
• Post Installation Configuration
• License Management and Allocation
• SIP Station Configuration
• Reporting Tables
• Gateways Overview
• DHCP
• Directory Server
• Using Interactive Update Client
• Database Server
• Log Retrieval Assistant
• Dial Plan
• Licensing Users and Stations
• SIP Line Configuration
• Codecs

How to book the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

Taking a Certification Exam Guide provides instructions for registering, accessing, and taking exams.