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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. You have a midsized customer considering the Avaya Contact Center Select offer. You tell him that the offer is tailored to provide rapid deployment targets.
First call/first email typically takes________

A) Less than 1 hour
B) Less than 4 hour
C) 1 day
D) 1 week

2. A customer is looking for 30 endpoints to use in a busy contact center that is tightly integrated with the line of business.
Which of these endpoints would you recommend?

A) K155
B) J179
C) J129
D) K165
E) J139

3. Which of the following statements is TRUE regarding Avaya Contact Center Select? Avaya Contact Center Select. (Select three.)

A) Supports the distribution of on-premise and remote agents and supervisors
B) Offers only simple inbound voice call routing and reporting
C) Scales to advanced enterprise-grade features and integration with Avaya and 3rd party solutions
D) Provides rapid deployment targets
E) Is built for Avaya IX TM Workforce Engagement Select

4. Which of the following are features of IP Office Support Services (IPOSS)? (Select two.)

A) Avaya IP OfficeTM cloud deployment subscribers must buy a prepaid IPOSS contract on top of their monthly subscription fees.
B) IPOS Scan be sold under wholesale and co-delivery models.
C) IPOSS includes major software upgrades, updates and patches.
D) IPOSS includes remote diagnostic capabilities.
E) Default coverage hours for IPOSSare365x 24.

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